Standard Terms & Conditions of Contract (T&C)

These Standard Terms & Conditions (“T&C”) govern all technical proposals, sales quotations, service provisions, equipment sales, software/digital services, and installation contracts executed by STAGG IT SOLUTIONS (represented by Sole Proprietor Jorge Sarmiento), with registered principal business address in Mabalacat City, Pampanga, Philippines (“Company”), for any client, individual, or corporate entity (“Client”).

1. BINDING AGREEMENT & PROPOSAL VALIDITY

1. Acceptance: A Client’s written approval, physical/digital signature on a Company Proposal, issuance of a Purchase Order (PO), or payment of an initial deposit constitutes full, unconditional acceptance of these T&C.
2. Proposal Validity: All commercial quotes and proposals issued by the Company are valid for fifteen (15) calendar days from the date of issuance. Prices and material costs are subject to adjustment thereafter due to market fluctuations or supply chain shifts.
3. Precedence: In the event of any conflict between these T&C and a Client-issued Purchase Order, these T&C shall prevail unless explicitly modified and signed in writing by Jorge Sarmiento.

2. COMMERCIAL TERMS, BILLING & PAYMENT

2.1 Standard Payment Milestones

Unless otherwise specified in an official written proposal, the default payment schedules are as follows:

• Standard Installation & Service Projects (< ₱50,000):
  • 50% Mobilization Down Payment: Required prior to scheduling, site dispatch, and hardware procurement.
  • 50% Final Payment: Due within seven (7) to fifteen (15) calendar days upon execution of the Certificate of Completion & Acceptance.
• Medium / Large Projects (≥ ₱50,000):
  • 50% Down Payment: Due prior to mobilization and materials procurement.
  • 30% Progress Payment: Due upon 50% physical work/rough-in completion.
  • 20% Final Payment: Due within seven (7) to fifteen (15) calendar days upon turnover and completion sign-off.
• Product Trading, Hardware Sales & Wholesale:
  • 100% Advance Payment required prior to product dispatch or nationwide delivery.

2.2 Payment Methods & Unauthorized Direct Payments

All payments must be made via bank transfer, official check, or online deposit directly to Stagg IT Solutions or Jorge Sarmiento.

CRITICAL WARNING: Cash, checks, or direct transfers given directly to field technicians or independent contractors without an official company invoice or signed receipt are non-binding and invalid. Stagg IT Solutions assumes no liability for unauthorized payments made to field personnel.

2.3 Late Payment Interest & Default

Any invoice unpaid beyond the due date shall incur a late payment penalty of two percent (2%) per month (or the maximum allowed by law), calculated daily from the due date until full settlement. The Client shall also absorb all legal fees, collection agency costs, and court fees incurred by the Company to recover unpaid balances.

3. SITE READINESS, ACCESS & DELAY FEES

1. Client Site Obligations: The Client must guarantee uninterrupted site access, clean and safe working conditions, working 220V AC power, and an active internet connection (where applicable) during agreed installation hours.
2. Site Standby & Holding Fees: If Company technicians are dispatched to a site but are delayed, blocked, or unable to work for more than two (2) hours due to unready premises, missing client sign-offs, lack of power, or missing HOA/building permits, a Standby Fee of ₱1,500.00 per technician per day shall be automatically billed to the Client.
3. Site Safety: The Company reserves the right to suspend on-site work immediately without penalty if working conditions present severe health, structural, or electrical safety hazards to technicians.

4. SCOPE BOUNDARIES & CHANGE ORDERS

1. Strict Scope Compliance: The Company is obligated only to supply, install, or configure the exact items listed in the approved Proposal or Bill of Materials.
2. Standard Scope Exclusions: Unless explicitly listed as a line item, all projects strictly exclude: civil works, wall chipping, core drilling, trenching, pole planting, repainting, ceiling restoration, main utility entrance upgrades, main breaker line applications, and third-party Internet Service Provider (ISP) router re-configurations.
3. Change Orders & Variations: Any extra equipment, modified cable routing, or additional labor hours requested by the Client during execution must be authorized via an official Change Order Form. Additional work will not commence until the price variance is approved and paid for as agreed.

5. WARRANTY POLICY & LIMITATIONS

5.1 Thirty (30) Day Workmanship Warranty

• The Company provides a Thirty (30) Day Workmanship Warranty starting from the official date of project turnover and completion sign-off.
• This warranty strictly covers installation labor defects, improper terminations, and wiring faults performed directly by the Company’s team.
• If a valid workmanship issue arises within 30 days, the Company will repair or rectify the flaw at zero additional cost to the Client within 48 hours of notification.

5.2 Hardware / Manufacturer Warranty

• All active electronic equipment (CCTV cameras, NVRs/DVRs, solar inverters, smart locks, biometric systems, network switches, AV equipment) carries the standard Manufacturer Backed Warranty (typically 12 months).
• The Company acts as an intermediary for hardware warranty claims; actual repair or replacement timelines are governed by the respective manufacturer’s technical center policies.

5.3 Complete Warranty Voidance Conditions

Both Workmanship and Hardware warranties are rendered IMMEDIATELY VOID under any of the following circumstances:

1. Unauthorized tampering, repair, reconfiguration, or physical alteration by third parties or unapproved client personnel.
2. Damage caused by power surges, grid instability, neutral line floating, lightning strikes, or failure to install surge protection.
3. Damage from physical impact, pest/rodent infestation, water ingress, chemical exposure, or Acts of God (floods, typhoons, earthquakes).
4. System outages or failure caused by third-party Internet Service Provider (ISP) downtime, IP address changes, or client router resets.

6. RETENTION OF TITLE & REPOSSESSION RIGHTS

1. Ownership: All hardware, materials, cabling, accessories, software licenses, and system configurations remain the absolute legal property of Stagg IT Solutions until the total contract balance (including approved Change Orders and late fees) is settled in full.
2. Repossession Authority: In the event of Client payment default exceeding thirty (30) calendar days, the Client hereby grants the Company full, irrevocable authority to enter the premises and dismantle, lock out, deactivate, or repossess any installed equipment without requiring a court order and without incurring legal liability for trespass or operational disruption.

7. INTELLECTUAL PROPERTY & DIGITAL ASSETS

1. Proprietary Rights: All custom software code, website developments, graphic designs, UI/UX mockups, branding assets, network topology blueprints, and system configurations created by the Company remain the intellectual property of Stagg IT Solutions.
2. License Grant: Upon full payment, the Client receives a non-exclusive, non-transferable license to use the final delivered work products for their intended operational purpose.

8. LIMITATION OF LIABILITY & INDEMNIFICATION

1. Liability Cap: To the maximum extent permitted by Philippine law, the Company’s total financial liability for any claim, loss, damage, or breach arising out of this contract shall NOT exceed the total labor fees paid by the Client for the specific project in question.
2. Consequential Damages: Under no circumstances shall Stagg IT Solutions be liable for indirect, incidental, special, or consequential damages, including loss of business profit, lost security footage, stolen property, server downtime, or data loss.
3. Client Indemnity: The Client agrees to indemnify and hold harmless Stagg IT Solutions and Jorge Sarmiento from any third-party claims, property damage liabilities, or fines resulting from improper client use or unauthorized system tampering.

9. NON-SOLICITATION OF COMPANY PERSONNEL

During the project term and for twenty-four (24) months following project turnover, the Client agrees NOT to directly or indirectly recruit, solicit, hire, or contract with any of Stagg IT Solutions’ employees, field technicians, or independent contractors without prior written consent. Breach of this clause shall obligate the Client to pay a liquidated damage fee equal to six (6) months of the recruited individual’s standard billing rate.

10. GOVERNING LAW & JURISDICTION

This agreement shall be governed by and construed under the laws of the Republic of the Philippines. Any legal action, lawsuit, or dispute arising from these T&C shall be submitted to the exclusive jurisdiction of the proper courts of Mabalacat City, Pampanga, to the complete exclusion of all other venues.